![]() It would be a pity to lose these rich workshop results. You can use our paper templates for journey maps, personas and stakeholder maps in addition to digital ones, or as a first step towards a digital journey mapping tool.Īs stated above, it often makes sense to start journey mapping in a workshop setting - hang up a template on the wall, fill the room with people from different departments and get started! But make sure to keep the journey maps that were created in this informal setting. Also, they bring quick results that can be immediately discussed and taken further down the process.ĭid you know? Pen-and-paper templates for personas, journey maps and stakeholder maps and digital mapping tools are no either-or decision rather they are useful for different purposes or at different moments of the process. The great advantage of customer journey templates on paper is that they are easy to use for everybody, no matter their affinity towards technology. ![]() For such workshops it helps to use simple paper templates where people can quickly draw personas, journey maps and stakeholder maps and iterate on them. A successful start for any journey mapping activity is doing a pen-and-paper workshop with a group of people – colleagues from other departments, customers, and other stakeholders. ![]()
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